Login   |  Sign Up  |  Help  
View Cart

Frequently Asked Questions

 

HOW DOES YOUR SYSTEM WORK?

TalkingBooksPlus.com and Talking Books Plus (our retail location) offers various rental membership plans as well as Used audio Books for Sale.

To start renting from us, listeners must complete the sign-up process. The Sign-up process must be completed with a valid Credit Card and Expiration Date. Once a Login and Password are created the member can start adding books to their "Bookshelf". The "Bookshelf" is where the member will list books that they want us to have shipped out to them. Your Bookshelf is user friendly as you can always delete or change the position of any books on bookshelf at any time.

Once books are on your bookshelf, TalkingBooksPlus.com will send out the books on your bookshelf based on the following crtieria:

1) the amount of books based on the program type the member has signed up for

2) the availability of the book chosen based on our inventory. If the first book is not available, we will go to the next book on the bookshelf and send the 2nd choice, if the 2nd choice is not available, the we will send the 3rd choice, etc.

Books are sent out within 24 hours of any new member sign-ups. For existing members, when we receive a book back from a member the next book will also be sent with 24-48 hours.

Sale of Used AudioBooks are processed by clicking on the 50% off button on the left side of any of the pages. You do not need to Sign-up to purchase books from the website. Just choose the books you wish by clicking on the book you wish to have from the 50% page, then click on the "Add to Cart" button. Once you are done choose your books, just click on the VIEW CART link on the upper right hand side of the page. You then just need to following the purchase instructions on that page. The page will direct you to PAYPAL to process your payment for the books your selected. Once payment is processed, your books will be shipped with 24-48 hours.

The items shown in our “50% off” category are normally overstocks of items from our inventory. Many of those listed are one of a kind. Our used inventory is added to frequently.

IF I SHOULD DECIDE TO CANCEL MY MEMBERSHIP, WHEN DO I HAVE TO SEND THE BOOKS BACK I HAVE IN MY POSSESSION TO AVOID ANOTHER MONTH’S CHARGES?

All books must be received within 7 (seven) days of canceling your membership or before your next billing date in order not to incur another month’s rental subscription charge.

HOW DO I CHANGE MY PROGRAM?

Go to the “My Account” page, then click on the EDIT PROFILE page..

WHAT HAPPENS IF MY AUDIO BOOK IS DEFECTIVE OR IF MY MACHINE CAUSED A PROBLEM?

If you have received a defective CD or Cassette let us know immediately via Email at support@TalkingBooksPlus.com and we will send a replacement, if available.

If a tape or CD is destroyed due to negligence, you will be liable to pay for the retail cost of the book. If we are able to clean the CD or repair the tape, we will do so and you will not be charged.

WHAT IF MY CREDIT CARD EXPIRES OR I JUST NEED TO MAKE CHANGES TO IT?

Go to the “My Account” page, the click on the EDIT PROFILE page to make your changes.

I’M CHANGING SOME PERSONAL INFORMATION. HOW DO I UPDATE THIS INFORMATION?

All of your personal information must be kept current and up to date. Just go to the “My Account” page to update your information.

HOW DO I CANCEL MY MEMBERSHIP?

If you wish to cancel your membership, please email to support@TalkingBooksPlus.com prior to your current months expiration date. All outstanding audio books must be returned within 7 (seven) days of canceling your membership or before your next billing date, whichever comes first, in order not to incur another month’s rental subscription charge. Please follow the above stated procedure so as not to incur any additional charges.

HOW ARE GIFT SUBSCRIPTIONS HANDLED?

You can purchase a membership as a Gift for another party by signing them up to a plan with their information and pre-pay for their plan with your credit card information. If you let us know its for a GIFT, a special email will be sent to the member welcoming that person as a member to TalkingBooksPlus.com

HOW LONG DOES IT TAKE TO GET A BOOK SHIPPED TO ME?

As a new member, once you add books to your bookshelf, your books will be shipped out within 24 to 48 hours, not including Sundays. We use the U.S. Postal Service to get the books to you in a timely fashion. Most books will get to you within 2-5 business days.

WHO PAYS FOR THE SHIPPING AND HANDLING OF THE BOOKS?

For our Rental Memberships -  the membership price includes the cost of the Shipping and Handling both ways. All books come with a Pre-Paid return label.

When you purchase books from us, the customer pays for the postage. Shipping and Handling is $3.99 for the first book and $2.50 for each additional.

WHAT IF I HAVE PROBLEMS PLACING AN ORDER?

Email us at support@TalkingBooksPlus.com and we will respond within 24-48 hours.

HOW WILL YOU KNOW WHAT TO SHIP TO ME?

Once you set-up a rental account, you then need to LOGIN with your Username and Password. Then search by either category, title or author's name to find the book (s) you want to listen to. Click on the title of the book and press the button that says "ADD TO RENTAL BOOKSHELF". The book will be added to your BOOKSHELF. If you wish to make changes to your bookshelf, just click on "VIEW BOOKSHELF" at the top of any page.

TalkingBooksPlus instantaneously can view your bookshelf. Then based on the order of the books on your bookshelf and based on the availability of the books, your book selections will be sent to your shipping address normally within 24 - 48 hours of adding the books to the bookshelf.

Remember, to avoid the chance of not having a book sent, please keep your bookshelf full with at least 10-15 selections from our inventory. We will ship from this list, and only ask that you keep the list up to the above amounts . From the “View Bookshelf” screen you can also delete books as well as change the order of the books on your bookshelf.

CAN I INCREASE OR CHANGE MY PROGRAM?

Go to the "My Account" page to make the appropriate changes. You'll find everything you need right there. If you still have a question Email us at support@TalkingBooksPlus.com.

IF I LIVE OUTSIDE OF THE 48 CONTIGUOUS STATES CAN I STILL PLACE AN ORDER?

We can only ship books within the continental United States.

DO I HAVE TO ORDER BOOKS EACH MONTH?

No. As you return a book, we will automatically send you another based on the books on your Bookshelf.

WHERE WILL MY BOOKS BE SHIPPED TO?

Books will be shipped to the address on the Members Profile page.

WHAT CREDIT CARDS WILL YOU ACCEPT?

We accept VISA, MASTERCARD and DISCOVER.

Payment using Credit Cards is done in two ways:

MEMBERSHIPS - Credit card information must be provided at the time of SIGN-UP. This information is processed through our Secured Server using Authorize.Net and our Merchant Services account. All credit card information is kept confidential.

PURCHASES - All purchases are processed through PayPal. PayPal also is a Sercured Server so you can rest assured that your personal information will be kept confidential.

DO I HAVE TO PAY SALES TAX?

We required by law to collect 4.0% sales tax for Colorado residents. No tax is charged for residents living outside Colorado.

DO YOU ACCEPT ANY OTHER METHODS OF PAYMENT OTHER THAN CREDIT CARDS?

For PURCHASES we will accept E-CHECK via PayPal.

If you have other needs, call us toll free at 866-956-BOOK (2665) or in metro Denver, 303-991-0050.

  • HOW DO I GET IN TOUCH WITH YOU?

Normally most problems can be handled by contacting us at support@TalkingBooksPlus.com. If you don’t think that this will do for your particular problem, then please call us on our toll free number at 866-956-2665 or in metro Denver, call 303-991-0050.

WHAT ARE THE RENTAL PRICES?

For Rental Prices, please see details on the Learn More page.

 

Return to List of Questions

Contact Us | FAQ | Terms of Use | Privacy Policy

Developed by WJ Castor Consulting